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1. Bought through Steam
Refunds follow Steam's refund policy; ask at help.steampowered.com.
2. Bought through Google Play
Refunds follow Google Play's policy; ask from your Google Play order history.
3. When a refund is made
The Diamonds of a refunded purchase are taken back from the account, as far as its balance goes. Refunding a purchase after spending its Diamonds, as a habit, may lead to a ban.
Diamonds, gold and virtual items cannot be exchanged for real money.
4. A purchase that went wrong
Paid but no Diamonds arrived? Send the order number to contact@1681studio.com; we will check it and make it up to you.